THE INFLUENCE OF THE MARKETING MIX ON BRAND IMAGE IN THE COMMUNITY(Case Study at Bank Bjb Main Branch)

Authors

  • Dendi Nugraha Universitas Sangga Buana Bandung Author
  • Sri Rochani Mulyani Universitas Sangga Buana Bandung Author
  • Zaenal Aripin Universitas Sangga Buana Bandung Author https://orcid.org/0000-0002-8527-9631

Keywords:

Marketing , Mix, Brand , Image

Abstract

Purpose .of .This .Research .Is .To .Know .How . The Effect of Marketing Mix on Brand Image in the Community (Case Study at Bank Bjb Main Branch). The .method.used.is.descriptive.research.which.analyzes.the.results.of.research.but.is.not.used.to.draw.broader.conclusions. So .here .we have .independent .variables .and .dependent .variables.. The data collection technique used is a field study with a questionnaire to 100 respondents and library research.

Based on the author's research, it can be seen that the relationship between marketing mix and brand image in the community (case study at bank bjb main branch). . Meanwhile, based on statistical calculations carried out with SPSS, obtained . known value F = 243.617, and value Sig. = 0.000, while value F table with df (7.92) = 2.11. Thus H0 is rejected, H8 is accepted, these variables Product (X1), Price (X2), Place (X3), Promotion (X4), People (X5), Process (X6), Physical Evidence (X7), together have a significant effect on Brand Image (Y). Thus H0 is rejected, and H8 is accepted, these variable variables Product (X1), Price (X2), Place (X3), Promotion (X4), People (X5), Process (X6), Physical Evidence (X7), together have a significant effect on the variable Brand Image (Y).

Downloads

Download data is not yet available.

References

A ANWAR, E ERNIYATI, ABD MUBARAQ, A Mubaraq, Z ARIPIN, Islamic Banking Management, Yayasan Cendikia Mulia Mandiri, 2016.

Aaker, D. A. (1996). Building strong brands. Free Press.

Ariep, Zaenal. "Analysis of The Use of Promotion In Social Media on The Performance of E-Commerce Marketing." E-Bisnis: Jurnal Ilmiah Ekonomi dan Bisnis 14.2 (2021): 136-144.

Aripin, Zaenal. Marketing Management. Deepublish, 2021.

Aripin, Zaenal, and M. Rizqi Padma Negara. Perilaku bisnis: etika bisnis & perilaku konsumen. Deepublish, 2021.

Aripin, Zaenal, and M. Rizqi Padma Negara. Akuntansi Manajemen. Deepublish, 2021.

Aripin, Zaenal, and Vip Paramarta. "Utilizing Internet of Things (IOT)-based Design for Consumer Loyalty: A Digital System Integration." Jurnal Penelitian Pendidikan IPA 9.10 (2023): 8650-8655.

ARIPIN, ZAENAL, and VIP PARAMARTA KOSASIH. "THE INFLUENCE OF INTERNAL ENVIRONMENTAL UNCERTAINTY ON LOYALTY IN BANKING." VOL. 1 NO. 1 (2023): JESOCIN-DECEMBER (2023).

ARIPIN, ZAENAL, and K. O. S. A. S. I. H. VIP PARAMARTA. "Post Covid-19 Pandemic New Marketing Theories and Practices Emerging from Innovations in the Tourism Sector." (2023).

Aripin, Zaenal, and Vip Paramarta. "ANALYSIS OF MOTIVATION AND PERCEPTION OF BECOMING A BANK CUSTOMER BETWEEN PARENTS (MOTHERS AND FATHERS) AND THEIR TEENAGE CHILDREN." KISA INSTITUTE: Journal ofEconomics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 1-11.

Aripin, Zaenal, Bambang Susanto, and Nurhaeni Sikki. "ANALYSIS OF THE IMPACT OF CUSTOMER EXPERIENCE ON REPURCHASE ATTITUDES AND INTENT IN ONLINE GROCERY RETAIL: MODERATING FACTORS OF SHARED VALUE CREATION." KISA INSTITUTE: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 37-49.

Aripin, Zaenal, Sri Rochani Mulyani, and Adang Haryaman. "MARKETING STRATEGY IN PROJECT SUSTAINABILITY MANAGEMENT EFFORTS IN EXTRACTIVE INDUSTRIES: BUILDING A RECIPROCITY FRAMEWORK FOR COMMUNITYENGAGEMENT." KRIEZ ACADEMY: Journal of development and community service 1.1 (2023): 25-38.

Aripin, Zaenal, Faisal Matriadi, and Sri Ermeila. "INNOVATION WITH SMALL INDUSTRY PLAYERS TO CREATE SHARED VALUE IN T HE EXPERIENCE OF THE COVID-19 PERIOD IN INDONESIA." KISA INSTITUTE: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 50-62.

Aripin, Zaenal. "A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST." KRIEZ ACADEMY: Journal of development and community service 1.1 (2023): 1-1

Aripin, Zaenal, and Farida Yulianty. "A QUANTITATIVE PERFORMANCE MANAGEMENT FRAMEWORK TO IMPROVE COMMUNITY ECONOMY THROUGH OMNICHANNEL SUPPLY CHAIN: A CASE STUDY IN THE BANKING AND MARKETING INDUSTRY." KRIEZ ACADEMY: Journal of development and community service 1.1 (2023): 15-24.

Aripin, Zaenal. "kosasih, vip Paramarta (2023)." THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST 1.1 (2023).

Aripin, Zaenal, and Eko Aristanto. "Ngurah Made Novianha Pynatih (2023)." WILL DOING A LOT OF PROMOTIONS HELP INCREASE IMAGE AND CONSUMER APPEAL 1.1 (2023).

ARIPIN, Zaenal; ARISTANTO, Eko. Ngurah Made Novianha Pynatih (2023). WILL DOING A LOT OF PROMOTIONS HELP INCREASE IMAGE AND CONSUMER APPEAL, 2023,

Aripin, Zaenal. E-Business strategies, models, and applications. Deepublish, 2021.

Aripin, Zaenal, Ricky Agusiady, and Didin Saepudin. "POST COVID: WHAT LESSONS CAN BE LEARNED FOR THE BANKING AND MSME INDUSTRY." KISAI NSTITUTE: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 25-36.

Aripin, Zaenal, and M. Negara. "Rizqi Padma, 2021." Business Behavior: Business Ethics & Consumer Behavior. Yogyakarta: Deep Publish.

Aripin, Zaenal, Eko Aristanto, and Ngurah Made Novianha Pynatih. "WILL DOING A LOT OF PROMOTIONS HELP INCREASE IMAGE AND CONSUMER APPEAL?." KISAINSTITUTE: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 12-24.

Aripin, Zaenal, et al. "The Impact of Bank Service Quality on Satisfaction that Impacts Word of Mouth Promotion." Jurnal Syntax Admiration 4.8 (2023): 1127-1141.

Aripin, Zaenal. BUSINESS STRATEGY: Strategy Formulation, Implementation, Evaluation and Monitoring. zaenal aripin, 2023.

Aripin, Zaenal Aripin. "Ngurah Made Novianha Pynatih, and Ni Rai Artini."." HOW BANK SERVICE INNOVATION AFFECTS THE VALUE OF CUSTOMER EXPERIENCE AND DECISION TO BE LOYAL." JIS SIWIRABUDA 1 (2023): 128-136.

Aripin, Zaenal, Eko Aristanto, and Ngurah Made Novianha Pynatih. "WILL DOING A LOT OF PROMOTIONS HELP INCREASE IMAGE AND CONSUMER APPEAL?." KISA INSTITUTE: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 12-24.

Aripin, Zaenal, Nida Garnida Fitrianti, and Raden Roro Fatmasari. "Digital Innovation and Knowledge Management: The Latest Approaches in International Business. A Systematic Literature Review in the Indonesian Context." KRIEZ ACADEMY: Journal of development and community service 1.1 (2023): 62-74

Aripin, Zaenal, Nida Garnida Fitrianti, and Raden Roro Fatmasari. "Digital Innovation and Knowledge Management: The Latest Approaches in International Business. A Systematic Literature Review in the Indonesian Context." KRIEZ ACADEMY: Journal of development and community service 1.1 (2023): 62-74

Aripin, Zaenal, Nida Garnida Fitrianti, and Raden Roro Fatmasari. " AN IN-DEPTH EXPLORATION OF EMPIRICAL RESEARCH ON ENTREPRENEURIAL MINDFULNESS: A SYSTEMATIC LITERATURE REVIEW TO EXPLORE NUANCES, FINDINGS, AND CHALLENGES." JESOCIN: Journal of Economics, Accounting, Business 2023.

Aripin, Z. A., Ngurah Made Novianha Pynatih, and Ni Rai Artini. “HOW BANK SERVICE INNOVATION AFFECTS THE VALUE OF CUSTOMER EXPERIENCE AND DECISION TO BE LOYAL”. JIS SIWIRABUDA, vol. 1, no. 2, Sept. 2023, pp. 128-36,

Aripin,Zaenal;Kisasih;Paramarta., Vip, et al. "INFLUENCING FACTORS ON ONLINE CONSUMER BEHAVIOR: A CASE STUDY ON ONLINE SHOPPERS IN BANDUNG." Proceeding of International Conference on Innovations in Social Sciences Education and Engineering. Vol. 3. 2023.

Aristanto, Eko, Indri Damayanti, and Zaenal Aripin. "Training and assistance in the preparation of policies and public service standards at the Drinking Water Engineering Center." Abdimas: Journal of Community Service of Universitas Merdeka Malang 6.2 (2021): 153-165.

Asep Gunawan, Didin Saepudin, Zaenal Aripin, “THE EFFECT OF PAYROLL CONTROL SYSTEMS AND PERFORMANCE BENEFITS ON EMPLOYEE PERFORMANCE AT BAPPELTIBANGDA CIANJUR DISTRICT”. KRIEZ ACADEMY : Journal of Development and Community Service, vol. 2, no. 1, Jan. 2024, pp. 16-32,

Bank Bjb. (2022). Tentang Kami. Diakses dari https://www.bankbjb.co.id/tentang-kami

E Aristanto, Z Aripin, S Hidayatullah , Financial Management Training in Preparation for Administration of People's Business Credit Submission to the Penderes Farmer Group in Patemon Village - E-Dimas: Journal of Community Service, 2023

E Aristanto, I Damayanti, S Sunarjo, Z Aripin , Assistance in integrity zone development for strengthening the public services quality at Sabo Technical Center- Abdimas: Jurnal Pengabdian Masyarakat Universitas …, 2022

Hanuun, Nazhira Nindya Padma, M. Rizqi Padma Negara, and Zaenal Aripin. "ENTREPRENEURIAL EMPOWERMENT IN CREATING SUSTAINABLE DEVELOPMENT IN DEVELOPING COUNTRIES: TO WHAT EXTENT DO THEY STRENGTHEN AND CONTRIBUTE TO EACH OTHER?." JESOCIN: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 54-63.

Hermawan, A. (2020). Strategi Pemasaran. Erlangga.

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.

Kristanti, Farida Titik, et al. "A stock portfolio strategy in the midst of the COVID-19: Case of Indonesia." Journal of Eastern European and Central Asian Research (JEECAR) 9.3 (2022): 422-431.

Kristanti, Farida Titik, Novita Mia Nur Syafia, and Zaenal Aripin. "An early warning system of life Insurance Companies Distress In Indonesia." Multicultural Education 7.7 (2021): 237-245.

Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson.

Kotler, P., & Armstrong, G. (2016). Principles of marketing (16th ed.). Pearson.

Kotler, P., Kartajaya, H., & Setiawan, I. (2017). Marketing 4.0: Moving from traditional to digital. Wiley.

Kotler, P., Kartajaya, H., & Setiawan, I. (2019). Marketing 4.0: Converting consumer data into brand experience. Wiley.

Malhotra, N. K. (2017). Marketing research: An applied orientation. Pearson.

Mulyani, Sri Rochani, Et Al. "APPLIED MULTIVARIATE BOOK." (2022).

MM Solehudin, SE Nurul Hidayat… - 2023, BASIC CONCEPTS OF INDUSTRIAL MANAGEMENT, Cendikia Mulia Mandiri, 2023.

MM Solehudin, MP Marjuki, SE Destina Paningrum… - 2023, PENGELOLAAN MANAJEMEN BISNIS 5.0, Cendikia Mulia Mandiri, 2023.

Naik, P. A., Raman, K., & Winer, R. S. (2005). Planning marketing-mix strategies in the presence of interaction effects. Marketing Science, 24(1), 25-34.

Negara, M. Rizqi Padma, and Zaenal Aripin. "Manage Insurance Customer Satisfaction with Premiums and Perceived Quality Assessments." JESOCIN: Journal of Economics, Accounting, Business, Management, Engineering and Society 1.1 (2023): 21-37.

Nurhaeni Sikki, Aripin, Zaenal, Nida Garnida Fitrianti, "“BUSINESS INNOVATION AND CRITICAL SUCCESS FACTORS IN DIGITAL TRANSFORMATION AND CHALLENGING TIMES: AN ECONOMETRIC ANALYSIS OF STARTUP VIABILITY AND SUCCESS”. KRIEZ ACADEMY : Journal of Development and Community Service, vol. 2, no. 1, Jan. 2024, pp. 1-15,

Payne, A., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83-96.

Peter, J. P., & Donnelly, J. H. (2013). Marketing management: Knowledge and skills. McGraw-Hill.

Rama Tresnadi, Sri Rochani Mulyani, Zaenal Aripin , THE INFLUENCE OF SERVICE QUALITY ON BRAND IMAGE IN THE COMMUNITY(Case Study at Bank Bjb Sukajadi Branch), JESOCIN : Journal of Economics, Accounting, Business, Management, Engineering and Society, vol. 2, no. 1, Jan. 2024, pp. 31-45.

Ricky Agusiady, Didin Saepudin , Zaenal Aripin “THE INFLUENCE OF SOCIAL MEDIA COMMUNICATION ON CONSUMER PERCEPTIONS OF BRANDS AND PURCHASE INTENTIONS IN THE PANDEMIC AND POST-PANDEMIC ERA: AN ANALYTICAL STUDY”. JESOCIN : Journal of Economics, Accounting, Business, Management, Engineering and Society, vol. 2, no. 1, Jan. 2024, pp. 16-30,

RR Fatmasari; A Yolistina; NNP Hanuun ,UTILIZATION OF CHATGPT IN THE CONTEXT OF TAX EDUCATION IN INDONESIA: A PERSPECTIVE REVIEW”. KISA INSTITUTE :Journal of Economics, Accounting, Business, Management, Engineering and Society, vol. 1, no. 1, Dec. 2023, pp. 63-65,

Saepudin, Didin, Ricky Agusiady, and Zaenal Aripin. "Micro and Small Enterprise Development: Modeling the Triangle of Business Consulting, Knowledge Absorption Capacity, and Innovation in Indonesia." KISA INSTITUTE: Journal of Economics, Accounting, Business, Management, Engineering and Society 2.1 (2024): 1-15.

Schiffman, L. G., Kanuk, L. L., & Wisenblit, J. (2013). Consumer behavior (10th ed.). Pearson.

Silitonga, Dikson. "Siti Alfia Ayu Rohmayanti, Zaenal Aripin, Dadi Kuswandi, Arif Budi Sulistyo.(2023)." Edge Computing in E-commerce Business: Economic Impacts and Advantages of Scalable Information Systems. EAI Endorsed Transactions on Scalable Information Systems .

Silitonga, Dikson, et al. "Edge Computing in E-commerce Business: Economic Impacts and Advantages of Scalable Information Systems." EAI Endorsed Transactions on Scalable Information Systems 11.1 (2024).

Solomon, M. R., Bamossy, G., Askegaard, S., & Hogg, M. K. (2016). Consumer behavior: Buying, having, and being (12th ed.). Pearson.

Susanti, T Zulfikar, Z Aripin , INFLUENCE OF COMPETENCE AND APPLICATION LOCAL GOVERNMENT INFORMATION SYSTEM (SIPD) ENCOURAGING THE QUALITY OF FINANCIAL MANAGEMENT AT THE REGIONAL SECRETARIAT OF WEST JAVA PROVINCE- JESOCIN: Journal of Economics, Accounting, Business …, 2023

Stern, L. W., & Pels, J. (2009). The age of information systems as marketing systems: Conceptual foundations and research issues. Journal of Marketing Theory and Practice, 17(1), 63-74.

Tjiptono, F., & Chandra, G. (2012). Service, quality & satisfaction (3rd ed.). Andi.

Tjiptono, F., & Chandra, G. (2016). Service, quality & satisfaction (4th ed.). Andi.

Van Riel, A. C. R., & Fombrun, C. J. (2007). Essentials of corporate communication: Implementing practices for effective reputation management. Routledge.

Z. Aripin, Organizational Behavior Structure: Challenges and Opportunities in Organizational Behavior, Diva Pustak, 2023.

Z Aripin, MRP Negara, Risk Management: Theory and Implementation, depublih, 2023.

Z Aripin, F Afiff, Y Suryana , Pertinent Alternatives Considered For Decision Makers in Banking Services Companies Survive Amidst Competition in Indonesia.- Review of International Geographical Education Online, 2021

Zaenal Aripin, Ir., UMKM dengan Bordir, http://pustaka.unpad.ac.id/wp- content/uploads/2010/08/republika-20100802, 2008.

Zaenal Aripin, Yayan Satyakti, Sofi Suryasnia, Analyzing Bank Entry Competition on Bank Integration Episode in ASEAN,35th EBES Conference 2 (Ebes 2008).

Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2018). Services marketing: Integrating customer focus across the firm. McGraw-Hill Education.

Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1985). Problems and strategies in services marketing. Journal of Marketing, 49(2), 33-46.

Downloads

Published

2024-01-07

How to Cite

THE INFLUENCE OF THE MARKETING MIX ON BRAND IMAGE IN THE COMMUNITY(Case Study at Bank Bjb Main Branch). (2024). Journal of Economics, Accounting, Business, Management, Engineering and Society, 1(2), 16-31. https://kisainstitute.com/index.php/kisainstitute/article/view/9

Most read articles by the same author(s)

1 2 3 > >> 

Similar Articles

1-10 of 16

You may also start an advanced similarity search for this article.