ASSESSING THE ROLE OF DIGITAL BANKING IN PROMOTING FINANCIAL INCLUSION IN EMERGING MARKETS
Keywords:
Digital Banking, Financial Inclusion, Emerging Markets, Mobile Banking, Access to FinanceAbstract
Background:
Financial inclusion remains critical with 1.4 billion adults globally unbanked. Digital banking offers accessible, affordable services to underserved populations.
Aims:
This study assesses digital banking's role in promoting financial inclusion across diverse emerging market contexts.
Research Method:
Using mixed-methods, we analyzed adoption patterns across five emerging markets, including quantitative metrics and qualitative interviews with 120 users and 45 providers.
Results and Conclusion:
Digital banking increased financial access by 23%. Mobile banking achieved 68% adoption among previously unbanked, with costs reduced 40%. Barriers include digital literacy gaps (35%), infrastructure limitations, and trust concerns.
Contribution:
The study provides empirical evidence of digital banking effectiveness in financial inclusion while identifying critical success factors and persistent challenges requiring policy intervention.
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Copyright (c) 2024 Nida Garnida Fitrianti, Anggun Yolistina, Raden Roro Fatmasari (Author)
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